News FAQs What is your Withdrawl Policy? From the moment we begin to organise an event, we start to incur costs. Your entry fee is invested in the cost of staging the event – everything from risk assessments and safety measures, barriers to toilets, from printing to safety pins, from event numbers to marketing and the VAT man. Organising any event requires a considerable amount of forward planning, risk and expense. Our withdrawal policy reflects this and is as follows: Withdrawals: If you notifiy us via email within 14 days of the original order, a full refund (less the booking fee) will be provided. If you notify us via email 3 months prior to the race date, we will allow a refund (less 20% admin fee). All withdrawals must be done by emailing the Customer Services team at [email protected]. If you are within 3 months of the event, we are unfortunately not able to provide you with a refund. However, so that you don’t lose out on your entry fee, your options are as follows: Transfers between people: Race entries are transferable between people for a fee of £10, using your profile at myevents.active.com, and select “transfer the registration to another athlete” until: Cycling / running events – 4 weeks before the event date* Triathlon / swim / duathlon events – Monday before the race date Please note: once you select to transfer your entry to another person, they will receive an email to accept the transfer. The new participant needs to complete the registration process, including payment. This payment will also include any price increases to event entry. Once this has been completed, the original participant will receive the refund, less the £10 transfer fee. Transfers to a different race: Race entries are transferable to a different race which is currently open – also access via your profile at myevents.active.com. Select the “change event category” option, also for a fee of £10, until: Cycling / running events – 4 weeks before the event date* Triathlon / swim / duathlon events – Monday before the race date If the new event is at a higher price than the original booking, the participant will pay the price difference. No refunds will be given if the new event is at a lower price. Please note that this excludes transfers to Xtra Mile events. *Cycling and running events have a 4 week cut off due to event pack mail out schedules. Because we post cycling and running event packs out, the data has to be prepared far in advance. Past 4 weeks, your pack will be on its way to you and you are fully recognised as an event participant. At this stage we are sorry but we will be unable to offer any refund. Event deferrals: Unfortunately, we cannot offer deferrals to the following year unless next year’s event is currently open for entries. Discount codes: Unfortunately, if a discount code is not used at time of purchase, no retrospective discounts can be applied. We offer what we believe is a clear and easy process for everyone and keeps administration to a minimum. We think it is a fair policy and hope you do too. Human Race Team Crossing the finish line together Please note: This is our new transfers, withdrawals and refunds policy starting from 15 March 2017, which is handled by the Customer Services team at Human Race. Please contact [email protected] or 020 8391 3913if you signed up before this date and would like to view our previous policy.